Privacy Policy

At Hawksbay, your privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, protect, and safeguard your information when you interact with our website, place orders, or participate in any of our services.

1. Information We Collect

We may collect information from you when you:

Register on our website

Place an order

Enter a promotion, giveaway, or contest

Respond to a survey or marketing communication

Browse the website

Engage with any website feature

When placing an order or creating an account, you may be asked to provide details such as:

Name

Email address

Mailing address

Phone number

Payment information

Business information (for wholesale accounts)

You are welcome to browse our website anonymously without creating an account.

We may also collect information about gift recipients solely for order fulfillment purposes—this information is not used for marketing.

Like many websites, we use cookies to improve your browsing experience. Please review our “Do we use cookies?” section below for more details.

2. How We Use Your Information

The information we collect may be used in the following ways:

To personalize your shopping experience by showing products and content that match your interests

To improve customer service and help us respond more effectively to your requests

To process your orders quickly and securely

To run promotions, surveys, or special website features

To send periodic emails, only if you have opted in for newsletters or promotional updates

If you no longer wish to receive promotional emails, you can adjust your preferences in your account settings.

3. How We Protect Your Information

Your personal information is stored behind secure networks and is accessible only by authorized personnel who are required to keep the information confidential.

When placing an order or accessing your account:

Your sensitive information is encrypted using SSL (Secure Socket Layer) technology

Your payment information is stored securely and handled with strict data protection procedures

4. Do We Use Cookies?

Yes. Cookies are small data files stored on your device that help us:

Remember items in your shopping cart

Understand your preferences

Improve your website experience

Gather insights on site traffic and interactions

You may choose to disable cookies through your browser settings. However, some website features may not function properly without them. You can still place orders by contacting customer support.

5. Do We Share Your Information?

We do not sell, trade, or transfer your personally identifiable information to outside parties except:

Trusted service providers who help us operate our website, process payments, or deliver orders—only if they agree to keep all information confidential

When necessary to comply with legal obligations, enforce site policies, or protect rights and safety

Non-personal, aggregated visitor data may be shared for marketing, analytics, or advertising purposes

Hawksbay does not share your personal data with unrelated third parties for marketing.

6. How to Modify or Remove Your Information

You may modify your email preferences or account details at any time through the My Account section of our website.

To delete your account and stored information, you may remove your:

Shipping addresses

Billing addresses

Payment details

Please note:
We may retain necessary transaction details for record-keeping and customer service purposes.

7. Third-Party Links

Our website may include links to third-party platforms we believe will add value to your experience.
These external sites have their own privacy policies, and Hawksbay is not responsible for their content or activities.
We welcome feedback about any third-party links.

8. Policy Updates

If our privacy policy changes, updates will be posted on this page.
This policy applies only to information collected through our website, not offline interactions.

Last updated: November 2025

9. Questions & Feedback

If you have questions, comments, or concerns related to privacy or any other matter, please contact us. Your feedback helps us improve our services.

10. Your Consent

By using our website, you consent to Hawksbay’s Privacy Policy.