Privacy Policy
At Hawksbay, your privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, protect, and safeguard your information when you interact with our website, place orders, or participate in any of our services.
1. Information We Collect
We may collect information from you when you:
Register on our website
Place an order
Enter a promotion, giveaway, or contest
Respond to a survey or marketing communication
Browse the website
Engage with any website feature
When placing an order or creating an account, you may be asked to provide details such as:
Name
Email address
Mailing address
Phone number
Payment information
Business information (for wholesale accounts)
You are welcome to browse our website anonymously without creating an account.
We may also collect information about gift recipients solely for order fulfillment purposes—this information is not used for marketing.
Like many websites, we use cookies to improve your browsing experience. Please review our “Do we use cookies?” section below for more details.
2. How We Use Your Information
The information we collect may be used in the following ways:
To personalize your shopping experience by showing products and content that match your interests
To improve customer service and help us respond more effectively to your requests
To process your orders quickly and securely
To run promotions, surveys, or special website features
To send periodic emails, only if you have opted in for newsletters or promotional updates
If you no longer wish to receive promotional emails, you can adjust your preferences in your account settings.
3. How We Protect Your Information
Your personal information is stored behind secure networks and is accessible only by authorized personnel who are required to keep the information confidential.
When placing an order or accessing your account:
Your sensitive information is encrypted using SSL (Secure Socket Layer) technology
Your payment information is stored securely and handled with strict data protection procedures
4. Do We Use Cookies?
Yes. Cookies are small data files stored on your device that help us:
Remember items in your shopping cart
Understand your preferences
Improve your website experience
Gather insights on site traffic and interactions
You may choose to disable cookies through your browser settings. However, some website features may not function properly without them. You can still place orders by contacting customer support.
5. Do We Share Your Information?
We do not sell, trade, or transfer your personally identifiable information to outside parties except:
Trusted service providers who help us operate our website, process payments, or deliver orders—only if they agree to keep all information confidential
When necessary to comply with legal obligations, enforce site policies, or protect rights and safety
Non-personal, aggregated visitor data may be shared for marketing, analytics, or advertising purposes
Hawksbay does not share your personal data with unrelated third parties for marketing.
6. How to Modify or Remove Your Information
You may modify your email preferences or account details at any time through the My Account section of our website.
To delete your account and stored information, you may remove your:
Shipping addresses
Billing addresses
Payment details
Please note:
We may retain necessary transaction details for record-keeping and customer service purposes.
7. Third-Party Links
Our website may include links to third-party platforms we believe will add value to your experience.
These external sites have their own privacy policies, and Hawksbay is not responsible for their content or activities.
We welcome feedback about any third-party links.
8. Policy Updates
If our privacy policy changes, updates will be posted on this page.
This policy applies only to information collected through our website, not offline interactions.
Last updated: November 2025
9. Questions & Feedback
If you have questions, comments, or concerns related to privacy or any other matter, please contact us. Your feedback helps us improve our services.
10. Your Consent
By using our website, you consent to Hawksbay’s Privacy Policy.